Dear Prince Lionheart:
I have to give it to you. The quality of your bamboo warmies may be a bit compromised, but your customer service is not.
You responded to my email immediately and handled my biting complaint with such class and understanding--so much so, it made me feel bad and apologize for writing it (pure. genius). Thanks for taking my parental feedback into consideration and letting me vent a little.
I'm glad to hear you are feverishly working on a solution to the frayed warmies and looking forward to seeing how they turn out.
Charm City Mama